Ask before you connect anything.
Product
4 questions
Is DataVisitors for website or product analytics?
Both. Website reports explain where visitors come from and which pages they use. Product reports — goals, funnels, retention cohorts, segments and journeys — examine what happens after they arrive. You define the events that explain activation.
Does it record session videos?
No. There is no session replay and no screen recording. Session activity lists the events that were collected, and an optional heatmap combines click or scroll activity on a page.
Can I try it before I connect a site?
Yes. The demo opens the dashboard with no account, and its banner says whether the figures are a labelled sample or a live public link. A sample is never a claim about customer activity.
Is there a support commitment?
None is claimed. Messages reach the address configured for the application; no response time is promised, because none has been committed to.
Setup
3 questions
Which development tools can I use?
The browser tracker for websites and single-page apps, and the HTTP API for server events and aggregate queries. Client libraries are not currently published on package registries.
Can I import previous analytics?
Plausible, DataVisitors and generic CSV exports import as aggregate history. An import cannot recreate original sessions or individual retention.
Do imports from Google Analytics count as sessions?
No. Imported history shows in page and source totals and is structurally excluded from session metrics, so a bounce rate never mixes two definitions.
Privacy
6 questions
Does the tracker need cookies or local storage?
It starts stateless and sets no cookie. The privacy regime and consent decide whether device storage is ever used.
Must I identify every visitor?
No. Aggregates are the starting point, and People is off until an administrator switches it on.
How are visitors counted without a cookie?
Stateless measurement uses a daily identifier that differs between projects. Device storage depends on the project's privacy mode and the visitor's consent. A rotating identifier does not guarantee that all data is anonymous.
What is a privacy regime?
A per-project choice of what the tracker may keep on the device and which location fields the service records: automatic by the visitor's region, strict everywhere, or relaxed. The manual's "Counting correctly" chapter states exactly what each one changes.
How is a person erased?
One request from their profile. The service's worker deletes their events and traits and keeps a hashed tombstone, so the deletion can be shown to have happened without keeping who it was.
Does it hold any certification?
No. No SOC 2, ISO 27001, HIPAA or PCI DSS certification is held, and no badge suggesting otherwise is displayed. The security page lists the practices that are actually implemented.
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